Upfront Repair Pricing

What are the benefits of upfront pricing?

Let's talk about the “top three” benefits of up front pricing for the customer, starting right out with the Number One Benefit:
  1. No Surprises: No one likes an unpleasant surprise. "Up Front" means "before," not "after the fact." It means being straight with people – "I'll be up front with you on that." It means, above all, there are no surprises. As you explain the pricing policy, it's good to emphasize that the customer will know from the start what the bill will be, and will have the opportunity to approve it first. This is in contrast to the conventional "time and materials" approach, where you won't know what the charge will be until the work has been completed.
     
  2. Fair Value: The price for the services that you provide has been determined over time by averaging the time it should take a competent technician to do the job, working under normal circumstances with good parts and tools. The pricing reflects experience over time and across the industry. The customer can relax, knowing that if you run into any problems or have a particular issue to solve, it won't cost any more.
     
  3. Consistency: The up front pricing approach means that customers all pay the same fair price for the same service. The guy across the street won't get a better deal because he's a more aggressive negotiator than you are.

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