Guarantees

“Our Word Is Our Bond” Protection Guarantees






We want to be certain you will be comfortable.
So if you keep your new equipment maintained, have any breakdowns repaired by us, and operate the system in accordance with the manufacturer’s operating and maintenance instructions, we’ll guarantee your new system will maintain at the thermostat Cooling 75°F on a 103°F summer day and Heating 70°F on a 15°F winter day.

If from the date of a complete system replace¬ment with all recommended duct modifications and system enhancements installed for a period of five (5) years those temperatures are not achieved (as determined by us after analyzing the system), we will make any modifications or replacements (equipment capacity upgrades only, not a change in efficiency, brand, or type) to the system which are necessary (not due to lack of maintenance and in accordance with above) to achieve those temperatures AT NO ADDITIONAL CHARGE!

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Our installations keep you comfortable…
GUARANTEED!
We guarantee that when the equipment we install is seasonally maintained by us and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as we have stated and agreed upon. We promise a temperature variance of no more than plus or minus 1 degree Fahrenheit at the thermostat and plus or minus 3 degrees Fahrenheit from room to room (with an electronic digital thermostat) from your thermostat setting whether heating or cooling your home (applicable to scope of equipment installed by us only).

If the desired temperature selection is not achieved, we will make any capacity upgrades, modifications, repairs, or replacements necessary (within the scope of our agreement and equipment specified limitations; upgrades or brand changes are not included) to reach the desired temperature at no charge to you for a period of five (5) years after the installation date.

NOTE:
This is based upon the design conditions for your area as stated on the Comfort System Agreement and the nationally acceptable practices as designated by ACCA and local codes as well as the manufacturer’s equipment specifications. If after we attempt to correct the problems and the equipment is still not operating properly, within manufacturer’s specifications, or to your satisfaction, and a manufacturer’s representative has verified its failure or inability to achieve desired performance and no other alternative is available, you may invoke your money back guarantee. Excludes variances in temperature from different levels within the home or problems caused by existing poorly designed ductwork, whether known or unknown, seen or unseen. Setback recovery is excluded and considered normal operation.

When you sign anyone else’s agreement there is no assurance that it will provide the temperatures you hoped for. We guarantee that it will be the temperature you want. Others replace or install equipment… we assure your comfort, and isn’t that what you want from your system.

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Insurance against personal property damage plus something extra.
Your home is your castle, and we respect your home. All property such as lawns, shrubbery, carpeting, floors, walls, furniture, door frames, etc. are protected. Our technicians will wear floor saving shoe covers, finish protecting gloves when working on surfaces that may stain and will utilize furnishing protective drop clothes and traffic-area carpet/stair protecting runners.

They will use company-supplied cleaning equipment and supplies and will clean up at the end of each day’s work and upon completion of the job, and take personal responsibility for your happiness.

Any damaged property will be professionally repaired by licensed and certified contractors or replaced. If repair or replacement is not possible, we will pay you fair market value for the item, plus $100.00 for your consideration.

As added measures of protection, we maintain all required municipality licenses and apply for all necessary permits. Additionally, we carry worker’s compensation insurance and $2.0 million dollars worth of products liability insurance (certificate listing you as an additional insured available upon request).

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We take pride in our work and signature service.
Our professional installation technicians are among the very best in the industry. They are the best in skill, attitude, customer care, and craftsmanship. Further, they are competent, clean, professional and concerned about your needs. They will show proper respect and care for you, your family, and your home at all times (no one will mistreat you or even your pets). They will not smoke, drink, or swear while on your premises, and are polite and courteous. They will take the time to review the agreement and the entire scope of work with you upon their arrival, and explain the work completed and equipment operation and maintenance requirements when they are finished.

Our technicians will complete the job with speed, accuracy and precision. They will wear floor saving shoe covers and finish protecting gloves when working on surfaces that may stain and will utilize furnishing protective drop clothes and traffic-area carpet protecting runners. They will use company-supplied cleaning equipment and supplies and will clean up at the end of each day’s work and upon completion of the job, and take personal responsibility for your happiness. If you purchase one of our “Risk-Free Systems”, we will also provide you with a certificate for a FREE whole house cleaning (up to 2500 sq. ft.) by a professional and bonded cleaning service to ensure your peace of mind that we get every speck of dust we may stir up.

We don’t stop there. We only hire the best skilled craftsmen with positive attitudes, good driving records, clean bills of health, and impeccable employment histories. We conduct pre-hire drug screens and criminal background checks, and random substance abuse screens after hiring to certify that everyone is drug-free and that we employ no registered sex offenders or convicted felons.

We do not utilize sub-contractors, for installations and service except as required by scope of work or by licensing, permit, code and inspections.

We intend to be the very best in our business, and want to be proud of every job that we do. We make our decisions as if we ourselves were paying the bills. To this end, we use only the finest materials and best practices of the trade, and never cut corners, or do things the cheap way. All our technicians are factory-trained and certified and continue to receive ongoing training with all lead technicians being NATE certified (North American Technician Excellence certification). We intend to prevent problems rather than repair them. We want your comfort system to provide maximum capacity, efficiency, performance, and superior comfort in every area for years to come.

When our team of professionals has finished in your home, if in any way, they have not performed in accordance with these high standards, we will refund/credit whatever amount of the purchase price you feel to be fair and issue you at no charge a one (1) year Maintenance Agreement valued at $250.00. Should there happen to be an issue, all we ask is that you notify our office prior to our technicians leaving your home if you are present or otherwise within 24 hours.  We are committed to satisfying your Indoor Comfort needs!

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We put our money where our mouth is.
If you choose to replace your old, inefficient system with one of our “Risk-Free Systems”, we guarantee you will save a minimum of 25% over the previous year’s energy bills in the first year under similar weather and operating conditions or WE WILL PAY YOU "Double The Difference" unrealized savings upon completion of a computerized weather data analysis and utility/energy bill audit for the same period at our expense.

Anyone can spout out projected energy savings and make it sound appealing. However, when you ask them to put it in writing and guarantee it they usually begin to squirm. We are so confident in our solution, design, workmanship and the performance of the equipment when it’s installed properly, that we will gladly pay you if we do not achieve the results specified in writing. And remember, you will still have complete recourse with our 100% money back guarantee. We dare you to find another company that will match our offer.

NOTE:
If your system is not achieving the guaranteed savings level, the customer must notify us in writing immediately to allow us to evaluate system performance. Homes without an existing air conditioner do not qualify for cooling savings. A combination of factors will be used to determine energy usage. Usage, rather than cost is the determining criteria due to fluctuations in energy rates and inflation. Failure to realize the minimum utility savings is not grounds to invoke the money back guarantee. Tenant and unoccupied properties do not qualify. Utility calculated degree days, heating hours, cooling hours, ASHRAE bin temperature data and average temperatures will be used in calculations. Calculations assume continued similar usage patterns without any reduction. Usage increases are acceptable. You will more than likely realize at least the percentage savings specified for the complete system with comfort-enhancing necessities and duct modifications with which you invest by the end of the first year of operation, however climate change and usage patterns may cause variations, and thus increase or reduce savings potential.

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“Apples to apples” we are the best value for your investment dollar.

Anyone can make something cheaper by cutting corners and pricing it for less. So, it’s important to know what is, and is not included with any home comfort system.

Our Lowest Price Guarantee is our promise to you that you cannot find a licensed contractor with drug-free NATE certified employees to provide a comparable installation with all our written warranties and guarantees and service after the job is complete for less…or we’ll pay you a $500.00 bonus over the difference. All we ask is that the comparison is a published “Apples to Apples” comparison listing all the company warranties and proof of the company’s technicians being NATE certified and drug-free.

You will find is that you CANNOT comparison shop something that must be installed, maintained and serviced in order to operate. Even Consumer Reports DOES NOT rate or rank central heating and cooling equipment because they state that up to 70% of the performance of the equipment depends upon how well it is installed and maintained and that even the best equipment if it is installed improperly could be rendered completely useless. So a better comparison might be to compare apple pies prepared by different bakers.

You’ll have absolute peace of mind knowing you got the most for your money. We guarantee that if it is value you seek, we promise to provide unmatched value for your investment dollar and we are confident that we provide more value than any other area installation and service provider, and pledge to be the market leader in doing so now and in the future.

In fact, we will never sell anyone something they don’t want, don’t need, can’t afford, or does not make sense. We do not want to earn your business TODAY only to lose you as a customer TOMORROW because you feel you were sold something you did not want or need or because what you purchased did not meet or exceed your expectations. We want you as a customer for life!

Therefore, if you find any other comparable system installed for less, we’ll write you a check for the difference plus $500.00. We can offer this because we know no one else meets or even attempts to approach our stringent criteria, let alone cares enough to put so much thought and effort behind ensuring your complete happiness with every aspect of the work. Your request must be in writing within five (5) business days of signing our agreement or installation date, whichever is earliest and must include the original published comparison of the competitor showing the “Apples to Apples” comparison.

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We will match a competitor’s quote if the competitor meets the following criteria:
  1. Contractor, under current ownership, has been in business for at least ten (10) years to ensure its longevity, continued existence and ability to serve customers and honor extended warranties on ALL installed equipment since 50% of all contractors go out of business in their first five years and up to 80% of all contractors go out of business within ten years due poor marketing, improper pricing and under-capitalization.
  2. Contractor state license is not expired and is correctly registered with the state.
  3. Contractor is registered with the municipality in which the home is situated and applies for ALL required permits in that municipality and has ALL necessary inspections completed.
  4. Contractor’s general liability insurance is on file with the state. Contractor carries current Workers’ Compensation insurance on ALL employees.
  5. Contractor has a business location with inventory/supplies, computerized customer records and service history, central dispatching, instant direct connect communication, GPS-equipped vehicles, extended service hours including nights, weekends and holidays, emergency service, live person answers phone 24 hours a day, etc. .
  6. Contractor hires employees, not sub-contractors, for installations and service except as required by scope of work or by licensing, permit, code and inspections. ALL employees are E.P.A. certified and have received some trade school training. All lead technicians are NATE certified. All employees are credit and criminally background checked and the company does not employ registered sex offenders. All employees pass random drug screenings and motor vehicle record inspections.
  7. Contractor is a member of at least one trade organization such as Air Conditioning Contractors of America (ACCA), America Society of Heating, Refrigeration, and Air Conditioning Engineers (ASHRAE), National Air Duct Cleaners Association (NADA), National Comfort Institute (NCI); is a part of a Manufacturer Certified Dealer program and belongs to at least one of several industry better practices organizations and participates in ongoing training.
  8. Contractor has initiated a preventative maintenance program, which will maintain the homeowner’s comfort system and prolong its lifespan through regular precision tune-ups.
  9. Contractor has performs an ACCA Manual J 8th Edition heat loss/heat gain load calculation on the home to properly size ALL add-on or replacement forced air comfort system installations and/or performs a calculation of connected Equivalent Direct Radiation (EDR) to determine the Net IBR requirement to properly size replacement hot water and steam heating equipment. Contractor provides homeowners with equipment performance certifications from the Air Conditioning and Refrigeration Institute (ARI) and/or the Gas Appliance Manufacturers Association (GAMA).
  10. Contractor performance tests and commissions the new system installation to include before and after airflow and static pressure measurements as well as combustion and venting efficiency, ensuring safe operation, maximum system output and optimal performance to yield the best level of comfort and lowest possible operating costs.
  11. Contractor performs all work in accordance with ALL local, state and national codes and meets or exceeds ALL industry standards and manufacturer’s specifications.
  12. Contractor backs ALL work with extended warranties, proprietary warranties and guarantees, and a 100% unconditional satisfaction or your money back guarantee. 
"$500 GUARANTEED INSTALLATION DATE" GUARANTEE

We won’t stand you up or we pay.
Once you have selected an installation date, we promise to show up no later than 9:00 am on the promised date to commence the work or notify you the night before. Further, we promise to start your installation and follow it through daily until its completion without interruption. We will not start your job and leave to do another job. We also guarantee emergency heating or cooling will be supplied if necessary. We will also have your new system operating by the date promised on the first day of installation. If we miss our promised date or do not notify you, we will pay you one day’s income up to $500 maximum for your inconvenience. Excludes punch list items, backordered items, acts of God, illness, warranty claims, inspections, work performed by third parties, unforeseen items, change orders and additional work authorizations).

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Everyone loves a surprise except when it comes from a contractor.
Once the work starts, the price quoted is the price you pay, even if the job entails more work than estimated. We will not cut corners or compromise the installation, scope of work, system performance, or your safety due our error or something unforeseen.

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You, the customer, do not have to bear the responsibility for determining the correct equipment size, type, application and/or installation procedures. The product(s) installed will cool/heat your home to your satisfaction, or be replaced at no charge with the appropriate components (brand changes or model upgrades not included).

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We understand that one of the biggest concerns homeowners have when having work performed is that contractors may make a mess, or worse destroy their home and/or material possessions. Because of the quality of the installation technicians and our high standards, we guarantee you that we will leave your home BETTER THAN WE FOUND IT or pay a professional and bonded cleaning service to come to your home and clean it in its entirety.

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Guaranteed comfort.
If your heating or cooling system that we installed breaks down and fails to heat and/or cool your home during the first two (2) years leaving you without heating or cooling, we will fix it FREE within 24 hours, including all parts and labor AND write you a check for $100.00 per day for your inconvenience for every day your system is not repaired, up to $500 towards any new equipment or service we offer. No frustration peace of mind.


Never pay extra for repairs.
Our commitment to our customer remains long after the installation date. We proudly extend to all our valued customers who own one of our maintenance agreements a Lifetime of No Overtime Service Support! Which means that 24 hours a day, 365 days a year, we will deliver our exclusive Service When You Want It, Need It, and At Your Convenience Not Our Leisure™ performance. You’ll never pay extra. Over the life of your system, this benefit can add up to hundreds of dollars in future savings.

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As an active a customer, we will respond to your call the same day.
As long as your system is under warranty, or for as long as you remain a Maintenance Agreement customer, we will provide service the same day you call (before 8:00 pm). Should you require service after 8:00 pm, we promise to respond within four (4) hours on no heat or medical emergency situations, and no later than 10:00 am the next day for all other calls or we will reimburse you $100 for your troubles.

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Comfort within hours not days.
We promise to provide adequate heating and/or cooling the same day we provide service or installation workmanship. Should we commence work in your home and not be able to repair or replace the system the same day we begin the work and are unable to provide temporary heating or cooling, we will pay for you and your family to stay in a nice area hotel and pay all reasonable expenses plus $500 for you inconvenience. Does not apply to add-on or retrofit systems.

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Immediate relief upon your acceptance if you are without comfort.
If we are fortunate enough to earn your business today, upon your acceptance of the agreement we will act immediately to provide heating or cooling if do not have a working system. We will provide room units or temporary replacement equipment at our discretion to get you immediate comfort relief.

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Extended protection for your peace of mind and investment security.
We guarantee the worry-free operation and satisfactory performance of the equipment for the term listed on your Comfort System Investment Agreement (1, 2, 3, 5, 7, or 10 years) when the system installed by us is operated and maintained in accordance with the manufacturer’s written instructions. If system performance is not satisfactory or if the equipment fails while under this warranty, we will make any needed repairs, modifications or replacements necessary at absolutely no cost to you.

Further, if a minor equipment component (the “Lemon-Free” guarantee covers major components except on Standard Systems) fails during the term of warranty listed after our installation, the manufacturer will provide the replacement part at no charge, and you would normally be on the hook to pay for the labor to have that new part installed. We will install the part at no additional charge to you for the agreed upon term.

And, since most compressor failures result from the outdoor unit not being level (other than abuse or a lack of maintenance), due to settling of the newly graded foundation upon which the equipment pad is set. We place crushed rock under and landscaping timbers around our pads to ensure levelness, and locate them out of the path of all water run-off and pooling. So, we guarantee the levelness of the outdoor unit we install for the same period as your warranty, or we will come out at your request and make whatever necessary adjustments or modifications to ensure its levelness, continued operation, and long life.

Lastly, while your system is under warranty and is protected and maintained with the included maintenance agreement, you are assured that your only expense will be for the energy to operate the system.  Best of all, “You Can’t Write A Check” for any reason for this service.

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100% Right or 100% Free! Uunconditional Warranty. If you’re not happy, we’re not happy.
If within twenty-four (24) months from the completion date of your installation you are not completely satisfied with the workmanship, manufacturer’s specified performance of the system we installed, our people or level of service; we will make any modifications to our installation as necessary to achieve your happiness or repair or replace any component at no charge to the customer (within the equipment specified limitations and sales agreement work scope; efficiency and/or model upgrades or brand changes are not included).

If we are unable to satisfy your concerns within the scope of our agreement, we will remove the system within thirty (30) days of your written request and refund 100% of your money so that you may purchase a new system from another contractor of your choice.

Should we fail to meet or exceed your expectations or those promised by us, we will buy back your system plus any interest paid for the first two (2) years.

NOTE: Your original system, when removed, will be recycled and is not available to be reinstalled should you decide to invoke this guarantee. This guarantee only applies to our “Risk-Free Systems”. Customer must afford company every opportunity to remedy complaint when notified. Excludes work by third parties, existing improper duct design, whether known or unknown, seen or unseen. Company shall be allowed three opportunities for corrective action.

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My personal pledge to you.
I personally assume full responsibility for your overall service experience and total happiness, and promise to provide unsurpassed service and the finest product at the fairest price we can offer. I will do everything within in power to ensure you get the best for you, your family, your home, your investment dollar and your bank account for as long as you are a customer.
  • I will provide complete, accurate and concise information in a timely manner as I know your time is valuable.
  • I will treat you, your family and your home with courtesy and respect – Absolutely no pressure.
  • We maintain the highest standard of ethics, only offer superior products and quality workmanship, and specialize in excellent service and customer care.
  • We will continually enhance and expand our product and service offerings to bring more value and convenience to our customers – Building upon our exceptional variety of choices, flexibility and value.
When you do business with our company, you are doing business with real people that care about you and are dedicated to addressing your needs. We take personal pride in everything that we do and place our signature upon our completed work with agreements, service invoices, installation and service records and customer correspondence.

Should there ever come a time when you feel you have not been treated to the high standards set forth above, we welcome your call at any time of the day, night, weekend or holiday to remedy the situation immediately to your satisfaction, even if that means a personal visit from our President and some type of remuneration.

We want you to know, that as a customer, you are very important to us, and we truly appreciate the honor you bestow upon us each time you place a call to our firm regardless of the circumstances.

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THIS IS OUR COMMITMENT TO YOU, OUR CUSTOMER. OUR CUSTOMERS ARE THE MOST IMPORTANT PEOPLE IN THE WORLD TO US!



Contact Pippin Brothers to schedule an appointment online today.

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